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Placing your order

Please send your official purchase order to one of Caburn-MDC Europe's offices, making sure that the VAT number is included.

Ordering Methods
  • E-mail: sales@caburn.co.uk

  • Fax: +44 (0)870 428 7647

  • Post to the following address:

    Caburn-MDC Europe Limited
    Menzies Road
    Ponswood Industrial Estate
    St. Leonards-on-Sea
    East Sussex TN38 9BB
    United Kingdom

Germany
  • E-mail: germany@caburn.com

  • Fax: +49 (0) 2305 947 510

  • Post to the following address:

    Caburn-MDC Europe Limited
    Menzies Road
    Ponswood Industrial Estate
    St. Leonards-on-Sea
    East Sussex TN38 9BB
    United Kingdom

France

  • E-mail: info@caburn.fr

  • Fax: +33 (0)437 65 17 55

  • Post to the following address:
    Caburn-MDC Europe SARL,
    38 Place des Pavillons,
    69007 LYON
    FRANCE

Italy

Re-Ordering

Please retain the label on the packaging - this contains information that will assist you in re-ordering the part.

 

 

 

 

Terms and Conditions of Trade

Prices

All prices quoted in the catalogue exclude VAT. Whilst every effort is made to maintain them as fixed, prices are for guidance only and subject to change without notice at any time.

Payment

Our Terms are cash with order unless a credit account has been established. To open an account please contact our accounts department with your trading details. Once established, account customers are offered a credit limit and strictly 30 days of credit from the date of invoice. Cheques should be made payable to Caburn-MDC Europe Limited. Customers wishing to pay by bank transfer should refer to our account details which appear on the invoice.

A 25% re-stocking charge will apply in the event of an item being incorrectly ordered.

All orders are accepted subject to our full Terms and Conditions of Trade, a copy of which appears on the back of our invoices.

Payment Terms

VISA® and MasterCard® credit cards are also accepted.

UK Registered Office: Caburn-MDC Europe Limited, Menzies Road, Ponswood Industrial Estate, St. Leonards-on-Sea, East Sussex TN38 9BB United Kingdom. Registered in England and Wales No. 05462271 VAT Reg. No. 865 0565 10

Delivery

Every effort will be made to ship within three (3) days of receipt of an order. In the event of back-order, a firm delivery date will be established and advised.

Traceability

Caburn-MDC Europe operates a full batch traceability system which ensures that any item can be related to its raw materials.

Shipping Method

All standard shipments are made by the following method unless otherwise specified:

  • Next day delivery in Europe and UK

  • Ex works outside of Europe or UK

Weights stated in this catalogue are for reference only. Exact shipping weights are determined at the time of shipment.

Prices and Specifications

Prices and specifications are subject to change without notice.


Warranty

All products sold by Caburn-MDC Europe Ltd are warranted to be free from defects in materials and workmanship for a period of twelve (12) months from the date of shipment by Caburn-MDC Europe Ltd to the buyer. Liability under this warranty is expressly limited to repair or replacement of defective products at the option of Caburn-MDC Europe Ltd. Products suspected of being defective should not be returned until an official return authorisation number has been issued by our service department.

To facilitate processing, please provide the original date of purchase and either the original purchase order number or the original Caburn-MDC Europe Ltd sales order number.

Return Policy

In the event that a product is to be returned to Caburn-MDC Europe Ltd, a Goods Return Authorization (GRA) number must be obtained from the Caburn-MDC Europe customer service department prior to shipment of the product. Call your sales office to request a GRA number.

Products returned to Caburn-MDC Europe Ltd for repair or replacement shall be received prepaid. Items arriving without a Goods Return Authorization number will be refused.

To facilitate processing, please provide the original date of purchase and either the original purchase order number or the original Caburn-MDC Europe sales order number.

Products being returned for repair/replacement must be sent carriage-paid by the customer to our head office in St. Leonards-on-Sea, East Sussex, UK.

Please send queries to customer services to: service@caburn.co.uk

A product failing to give reasonable service for a period of time, as determined by Caburn-MDC Europe Ltd, will be repaired or replaced by Caburn-MDC Europe at its election.

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