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Placing your order

Please send your official purchase order to one of MDC Vacuum's offices, making sure that the VAT number is included.

Ordering Methods
  • E-mail: sales@mdcvacuum.co.uk

  • Fax: +44 (0)207 192 8309

  • Post to the following address:

    MDC Vacuum Limited
    3 Horsted Square
    Bellbrook Industrial Estate
    Uckfield
    East Sussex
    TN22 1QG
    United Kingdom

Germany
  • E-mail: sales@caburn-mdc.co.uk

  • Fax: +49 (0) 2305 947 510

  • Post to the following address:

    MDC Vacuum Limited
    3 Horsted Square
    Bellbrook Industrial Estate
    Uckfield
    East Sussex
    TN22 1QG
    United Kingdom

France

  • E-mail: info@mdcvacuum.fr

  • Fax: +33 (0)437 65 17 55

  • Post to the following address:
    Caburn-MDC Europe SARL,
    38 Place des Pavillons,
    69007 LYON
    FRANCE

Italy

Re-Ordering

Please retain the label on the packaging - this contains information that will assist you in re-ordering the part.


Terms and Conditions of Trade

Prices

All prices quoted in the catalogue exclude VAT. Whilst every effort is made to maintain them as fixed, prices are for guidance only and subject to change without notice at any time.

Payment

Our Terms are cash with order unless a credit account has been established. To open an account please contact our accounts department with your trading details. Once established, account customers are offered a credit limit and strictly 30 days of credit from the date of invoice. Cheques should be made payable to Caburn-MDC Europe Limited. Customers wishing to pay by bank transfer should refer to our account details which appear on the invoice.

A 25% re-stocking charge will apply in the event of an item being incorrectly ordered.

All orders are accepted subject to our full Terms and Conditions of Trade, a copy of which appears on the back of our invoices.

Payment Terms

VISA ® and MasterCard ® credit cards are also accepted.
UK Registered Office: MDC Vacuum Limited, 3 Horsted Square, Bellbrook Industrial Estate, Uckfield,
East Sussex TN22 1QG, United Kingdom. Registered in England and Wales No. 6965934
VAT Registration No. 978 7571 44

Traceability

MDC Vacuum Limited operates a full batch traceability system which ensures that any item can be related to its raw materials.

Shipping Method

MDC Vacuum Limited operates a full batch traceability system which ensures that any item can be related to its raw materials.
All standard shipments are made by the following method unless otherwise specified:

  • Next day delivery in Europe and UK

  • Ex works outside of Europe or UK

Weights stated in this catalogue are for reference only. Exact shipping weights are determined at the time of shipment.

Prices and Specifications

Prices and specifications are subject to change without notice.


Warranty

All products sold by MDC Vacuum Limited are warranted to be free from defects in materials and workmanship for a period of twelve (12) months from the date of shipment by MDC Vacuum Limited to the buyer. Liability under this warranty is expressly limited to repair or replacement of defective products at the option of MDC Vacuum Limited.

Products suspected of being defective should not be returned until an official return authorisation number has been issued by our service department.

To facilitate processing, please provide the original date of purchase and either the original purchase order number or the original MDC Vacuum Limited sales order number.

Return Policy

In the event that a product is to be returned to MDC Vacuum Limited, a Goods Return Authorization (GRA) number must be obtained from the MDC Vacuum's customer service department prior to shipment of the product. Call your sales office to request a GRA number.

Products returned to MDC Vacuum Limited for repair or replacement shall be received prepaid. Items arriving without a Goods Return Authorization number will be refused.

To facilitate processing, please provide the original date of purchase and either the original purchase order number or the original MDC Vacuum sales order number.

Products being returned for repair/replacement must be sent carriage-paid by the customer to our head office at 3 Horsted Square, Bellbrook Industrial Estate, Uckfield, East Sussex TN22 1QG, United Kingdom.

Please send queries to customer services to: service@mdcvacuum.co.uk

A product failing to give reasonable service for a period of time, as determined by MDC Vacuum Limited, will be repaired or replaced by MDC Vacuum Limited at its election.

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